Privacy policy

Tradsup is operated by SEEM SOCIAL INC. (Ontario, Canada), which is the data controller for the personal information described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Account information: name, email address, date of birth, profile photo, and bio when you create an account (via Google, Apple, or QR code sign-in).
• Listing information: item titles, descriptions, photos, condition, location, tags, and delivery preferences.
• Trade and communication data: messages, trade proposals, reviews, and ratings you exchange with other users.
• Profile activity: the members you follow (only you see the list; others see how many people follow you), the interests you pick (only you see them; we use them to order Home), and a rough range of how quickly you usually reply to messages, shown on your profile.
• Payment information: when you purchase Tradsup Credits, payment is processed by third-party providers (Apple on iOS and Google on Android). We do not store your full payment card details.

1.2 Information Collected Automatically

• Device information: device type, operating system, browser type, and unique device identifiers.
• Usage data: pages visited, features used, items viewed, search queries, and interaction patterns.
• Location data: approximate location based on IP address. We do not collect precise GPS location unless you explicitly provide a city or country for your listings.

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Platform.
• Facilitate trades, messaging, and reviews between users.
• Personalize your experience (search results, recommendations).
• Process credit purchases and manage your account balance.
• Detect and prevent fraud, abuse, and security threats.
• Send service-related notifications (trade updates, messages).
• Comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• With other users: your public profile, listings, reviews and completed trades are visible to other Tradsup users and to visitors, except that trades made by a member under 18 are never shown publicly. Your online status and when you were last active are shown only to members you have a conversation with. Messages are only visible to conversation participants. We ask search engines not to show member profiles.
• Service providers: we use third-party services for hosting, image storage, payment processing, and analytics. These providers only access data necessary to perform their services and are contractually obligated to protect your information.
• Legal requirements: we may disclose information if required by law, regulation, legal process, or governmental request.
• Safety: we may share information to protect the rights, property, or safety of Tradsup, our users, or the public.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal information within 30 days, except where we are required to retain it for legal, accounting, or fraud prevention purposes. We also keep a one-way code of your Google or Apple sign-in ID (not your email or name) for 12 months after your account is deleted, only so that a new account with the same sign-in does not receive the welcome credits again. Anonymized or aggregated data may be retained indefinitely.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS/TLS), secure authentication tokens, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your data.
• Export your data in a portable format.
• Withdraw consent where processing is based on consent.

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to opt out of its sale (which we do not engage in).

To get a copy of your data, email privacy@tradsup.com from the email address on your account, or use the contact form at tradsup.com/help with the subject “Privacy request”. We will ask you to confirm the request from that email address, then send you your data within 30 days.

To exercise any of these rights, please contact us through our Help & Support page.

7. Cookies and Tracking

The Tradsup web app uses a first-party, strictly necessary cookie to keep you signed in, and localStorage to remember your search history and preferences; the mobile app keeps your sign-in tokens in your device's secure storage. Our own product analytics are collected in aggregate form.

We also use the Meta (Facebook) Pixel, an advertising and measurement tool provided by Meta Platforms, Inc. The Pixel helps us understand how our ads perform and lets us show relevant ads to people who have visited our site. It sets cookies (such as the _fbp cookie) and shares limited information with Meta — including the pages you view on Tradsup, your IP address, and general device and browser details. Meta processes this information as an independent (and in some cases joint) data controller. We do not share your name, email, or account details with Meta through the Pixel. You can review how Meta uses this data and manage your ad choices in Meta's Privacy Policy and Ad Preferences. On the web, the Pixel is set only with your permission — we ask before enabling it on your first visit, and you can grant or withdraw that permission at any time on the Cookies page (Settings › Cookies, also linked in the site footer), or clear it through your browser's cookie controls.

In the mobile app, we use Firebase for usage analytics, linked to your account ID, and for crash reporting, and, in the app for iPhone and iPad, the Meta SDK for advertising measurement. The app tells Firebase and (on iPhone and iPad) Meta about actions such as signing up, posting a listing, making an offer, completing a trade and buying credits (which pack, and how many credits). On iPhone and iPad, Meta can link these to your device's advertising identifier only if you allow it in Apple's App Tracking Transparency prompt, and you can change your choice at any time in your device's Settings. The Android app sends nothing to Meta from version 2.0; earlier Android versions send Meta the same events.

8. Children's Privacy

Tradsup is not directed at children under 13, and users under 13 are not permitted to create an account. We do not knowingly collect personal information from children under 13 — if we learn that we have, we will delete that information and the associated account promptly. Members under 18 may use Tradsup with parental or guardian permission and are restricted from in-person meet-up features. If you believe a child has provided us with personal information, please contact us through our Help & Support page.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place in accordance with applicable data protection laws, including standard contractual clauses where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the Platform or via email. Your continued use of Tradsup after changes are posted constitutes acceptance of the updated policy.

11. Contact

For privacy-related inquiries, email us at privacy@tradsup.com or contact us through our Help & Support page.